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turiste con gelato

In a city visited by millions of tourists each year there is unfortunately a chance of encountering a poor or unprofessional level of service.

 sportello reclamiIf the service is not up to scratch, the price is unclear, your booking has not been respected or you find yourself in some other unpleasant situation of this kind, you can make use of a offices designed to protect your rights as a guest of the city.

At the Tourist Rights Protection Desk in the Information Office, Via Cavour 1R in the centre of Florence, multilingual experts aid tourists in compiling and sending any complaints or grievances for bad service they may have to the appropriate authorities.

The Chamber of Commerce of Florence has set up a specialised conciliation service for consumers and enterprises involved in economic disputes and who want to avoid legal proceedings. The service provides tourists with the assistance of a representative (conciliator) who will personally follow the proceedings. The procedure may also be initiated from the website of the local Chamber of Commerce.

Published: 11/10/2013

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